Refund policy
If Fjordgrid isn’t right for you, you can get your money back within 14 days of a payment.
Last updated
Who processes your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle, to the payment method you used. This policy applies alongside Paddle’s refund policy and the Paddle Buyer Terms.
Your refund window
You can request a full refund within 14 days of any payment for a Fjordgrid subscription, for any reason. This applies to your first payment and to each renewal.
How to request a refund
- Go to paddle.net and look up your order with the email address you used to pay, or use the link in your Paddle receipt.
- Choose the payment and request a refund.
If you have trouble, email us at [email protected] with your order number and we will help. Approved refunds usually reach your account within 5–10 business days, depending on your bank or card provider.
Cancelling
You can cancel your subscription at any time from your account or from the link in your Paddle receipt. Cancelling stops future payments. If you also want your most recent payment back, request a refund within the window above.
Your legal rights
This policy adds to any rights you have under the law where you live. It does not take them away.
Changes
If we change this policy, we will update it here and change the date at the top of the page. Payments made before a change keep the policy that applied when they were made.